FREQUENTLY ASKED QUESTIONS
Each raw gold nugget presented on our website is authentic and sourced from carefully selected natural origins. Due to the unique nature of raw gold, slight variations in shape, texture, or color may occur, without ever affecting the quality, purity, or value of the product you receive. We nevertheless guarantee that the weight, origin, and gold content fully correspond to the information provided. Each piece is inspected before shipment to ensure complete transparency and optimal customer satisfaction.
Your sales receipt is securely stored in your personal customer account and becomes available immediately after your raw gold order is confirmed. It contains all essential transaction details, including the weight, origin, and specifications of the raw gold purchased.
A copy of your receipt is also sent to your registered email address for your records. For transparency and security, all documents are archived and can be accessed at any time through your account dashboard.
Each raw gold nugget we ship is carefully inspected before leaving our facilities. If you believe your order is incorrect or damaged, please contact our customer service immediately. We will review your request and provide detailed instructions to securely return the item. All returns are handled with full care, ensuring that the gold’s weight, purity, and quality are preserved throughout the process.
Our team is committed to assisting you at every step, guaranteeing transparency and safety for all transactions. You can track the status of your return and receive confirmation once your nugget has been securely processed.
Raw gold nuggets listed as “out of stock” are restocked periodically based on availability from our trusted suppliers. While each nugget is unique and supply can be limited, we do our best to replenish popular items as quickly as possible. Customers can sign up for notifications to be informed immediately when a specific nugget becomes available again.
Our team ensures that all restocked items meet the same strict standards of quality, purity, and authenticity, maintaining full transparency for every transaction.
Raw gold orders can be shipped only to locations where secure and insured delivery is available. Before placing your order, you can verify whether we deliver to your country. Each shipment is handled with extreme care, ensuring that the nugget arrives in perfect condition.
Our team manages every step of the shipping process, from packaging to delivery tracking, to guarantee full transparency and safety for your valuable purchase.
